FortiVoice Enterprise enables users to process phone calls on the Web as an organization’s phone operator. This recipe quickly details how to use FortiVoice operator mode.
Configuring a User Privilege
Before you can use the operator mode a user must have access to the operating mode privilege. To create a user privilege
Call Features > User Privileges > User Privileges. Select
New. Configure the user privilege and enable
Operator role. Select
Administering the operator privilege.
Configuring an Extension
To configure an extension and apply the user privilege to it
Extensions > Extensions > IP Extensions. Select
New. Configure the extension and select the
User Privilege you configured in the previous step. Select
Create. Go to
Extensions > Extensions > Preferences. Double-click the extension you created.
Operator console from the Display Preference section.
Selecting the previously created operator privilege. Selecting the operator console.