Configuring Remote Extensions in FortiVoice Enterprise

Callers can connect to remote extensions through auto attendants or through call cascade transfers. A remote extension reaches an external phone by automatically selecting a line from a trunk and dialing the phone number. For example, a remote extension could reach an employee’s cell phone or home phone, or a phone at a branch office.

This recipe guides you through the process of configuring a remote extension.

Remote extensions are designed to operate with most major telephone service providers. Unfortunately, phone numbers and mobile phones roaming internationally may not support remote extensions.

Adding a Remote Extension

To add and configure a remote extension

  1. Go to Extensions > Extensions > Remote Extensions.
  2. Select New.
  3. Enter the local extension number from which calls are transferred to a remote extension.
  4. Enter the remote phone number to which a call to the local extension is transferred.
  5. Select Enabled.
  6. Enter the Display name and External caller ID.
  7. Enter the password for the user to access voicemail in the User PIN section.
  8. Select the appropriate Authentication type from the dropdown menu. LDAP requires and LDAP profile and authentication ID.
  9. Expand the Voice Mailbox tab and configure accordingly if you want other users or groups to share the voice mailbox. For example, you may others to access your mailbox when you’re away.
  10. Select Create.