Configuring Alert Emails in FortiVoice Enterprise


What if your hard disk space fills up and you end up missing out on recording some important information during a call? What if you just want the FortiVoice unit to inform you when something goes wrong? FortiVoice Enterprise has you covered!

In FortiVoice Enterprise you can configure your unit to notify you or other users through email when specific events occur and are logged. So, for example, if your hard disk is full, the unit will send an automatic email message to whoever you’ve selected to be notified.

This recipe will guide you through the easy process of configuring both the alert email recipients and the type of event that will trigger the alert.

 Alert email messages also require that you supply the FortiVoice unit with the IP address of at least one DNS server. The FortiVoice unit uses the domain name of the SMTP server to send alert email messages. To resolve this domain name into an IP address, the FortiVoice unit must be able to query a DNS server. For information on DNS, see “Configuring DNS” in the FortiVoice administrator guide.
If you prefer a video explanation of the following recipe, see the video recipe here.

 Configuring Alert Recipients

Before the FortiVoice unit begins sending out alerts, you’ll first need to establish who should be on the alert recipient list.

To configure recipients of alert email messages

  1. Go to Log > Alerts > Configuration.
  2. Select New to add the email address of the recipient.
  3. Enter the email address of the individual you wish to be notified and then select Create.

    Repeat the process to add more users.



 Establishing Alert Types

So now that we’ve established who will receive an email when an event occurs, we’re going to need to configure the alert categories to determine what events will trigger the email messages.

To establish alert types

  1. Go to Log > Alerts > Categories.
  2. Select one or more of the events by selecting the appropriate checkbox.

    Let’s go over a few of the ones that may not be self-explanatory:
    Critical events: Whenever the FortiVoice unit detects a system error that could impact its operation, like a hardware failure.
    Deferred email quota: Selecting this option will have the FortiVoice unit send you an email letting you know that you’ve exceeded the email message queue.
    Daily call summary: This is a great way to get a summary of a variety of different call information, like the total amount of calls, the number of long distance calls, and the amount of international calls.
    Trunk lines are saturated: Sends an alert amil when the SIP/PSTN/PRI trunk lines are fully occupied. SIP trunk alert only works if you select Overflow check when configuring the SIP trunk.

  3. Select Apply.