If you have purchased FortiGuard services and registered your FortiGate unit, the FortiGate should automatically connect to FortiGuard and display license information about your FortiGuard services. In this example, you will verify whether the FortiGate unit is communicating with the FortiGuard Distribution Network (FDN) by checking the License Information dashboard widget.
1. Verifying the connection
|Go to System > Dashboard > Status and go to the License Information widget.Any subscribed services should have a green checkmark, indicating that connections are successful.A gray X indicates that the FortiGate unit cannot connect to the FortiGuard network, or that the FortiGate unit is
not registered.A red X indicates that the FortiGate unit was able to connect but that a subscription has expired or has not been activated.
|You can also view the FortiGuard connection status by going to System > Config > FortiGuard.|
2. Troubleshooting communication errors
|Go to System > Network > DNS and ensure that the primary and secondary DNS servers are correct.|
|To test if you are connected to the correct DNS server, go to System > Dashboard > Status and enter the following command into the CLI Console:||
|If the connection is successful, the CLI Console should display a similar output as the example.|
|To test if the FortiGuard services are reachable, go to System > Config > FortiGuard. Under the Web Filtering and Email Filtering Options, select Test Availability. This will indicate which ports are open.If the FortiGate default port (53) cannot be unblocked, go to System > Config > FortiGuard. Under the Web Filtering and Email Filtering Options choose Use Alternate Port (8888).If further problems occur, you may have to unblock ports using the CLI. See the CLI Reference for FortiOS 5.2 for more information.|
|Go to System > Dashboard > Status and go to the License Information widget.Any subscribed services should have a green checkmark, indicating that connections have been established and that the licenses have been verified.|
|Go to System > Config > FortiGuard. Features and services you are subscribed to should have a green checkmark, indicating that connections are successful.|
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