Configuring Sound Files in FortiVoice Enterprise

FortiVoice Enterprise supports customizable sound files that administrators can use to play during conference calls, call holding periods, and special announcements.

The following recipe details how to manage your sound files in FortiVoice Enterprise.

 

Managing Sound Files

To manage a sound file

  1. Go to Phone System > Audio > Prompts.
  2. Select New.
  3. Enter a file name.
  4. Select your desired profile type.
  5. For Voice language, configure the following:
    If you select Prompt sound file for the profile type, you can click Upload to get an existing sound file, Record to make a sound file, Download to save a a sound file, and Play to listen to an uploaded or recorded file (with speakers or earphones) for the language you select.
    i. To record a sound file, click Record.
    ii. On the Send Voice Recording Call dialog box, enter the extension that you will use to record the file, and click Send to dial the extension. You can edit the extension or add a new one.
    iii. When the extension rings, record the sound file and hang up.
    iv. On the FortiVoice web-based manager, click Yes on the Voice recording request sent to specified extension dialog box.
    If you select Music on hold for the profile type, you can click Upload to get an existing sound file, Record to make a sound file, Download to save a a sound file, and Play to listen to a uploaded or recorded file (with speakers or earphones).
  6. Select OK.

FVE Sound

To configure holding music

  1. Go to Phone System > Audio > Music On Hold.
  2. Select New.
  3. Enter a name for your hold music.
  4. Select Files or Stream under Mode.

    If you select Files:
    i. Select the sound files you wish to use and then select the right arrow button to move them to the Selected list.
    ii. Select your desired play mode

    If you select Stream:
    i. Enter your Stream URL in the field and then select Test stream to make sure it functions properly.

  5. Select Create.

FVE hold

 

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