HQIP test documentation

There are certain pieces of documentation that you hope you will never have to find because it means that if you need to find them, then something has gone seriously wrong. One of those documents is the instructions for using the HQIP test.

If you haven’t heard of it, HQIP stands for Hardware Quick Inspection Package and it’s a firmware image that a Fortinet customer can use to run diagnostic tests on your hardware. HQIP firmware images are available for most of our products.

If your looking to use the HQIP test then chances are that your Fortinet device is having serious problems and you want to verify that the issue is hardware based rather than something that can be fixed with a configuration change or some new firmware. The last think you need at this point is a difficult time tracking down the instructions for finding and using this test, so it was decided that a post directing people to its location was worth while.

Location

The HQIP test documentation is located on the Fortinet Diagnose Wiki.

There are a few reasons for its choice of location.

  1. Diagnostics is the purpose of the site. The site is devoted to the explanation of diagnostic commands so instructions on a diagnostic tool fit right in.
  2. Easy collaborative editing of wiki content. There are a large number of Fortinet product lines and models within those lines. There are a number of variations in wiring configurations and new ones being discovered so a wiki page that makes adding additions and changes easy is a big plus. In fact, if you want to contribute all it takes is to create an account on the site and get your privileges elevated to include editing pages.

The HQIP page is likely to be one of those documents that is in a constant state of evolution so feedback and contributions from users will make for better content for the next people that find they need to use this document.

Looking for help with HQIP wiring diagrams

One of the pieces of information that users will most likely appreciate is the submission of wiring diagrams for the network interfaces loop-back test. A section has been created on the HQIP page for these diagrams. It includes the FortiGate 60C diagram as a basic template. Using the ASCII diagrams that are put out by the HQIP test, such as the one below, we can then make a more visually appealing image.

   [1]+-+ [3]+-+ [WAN1]+-+ [DMZ] [WAN2]
   [2]  | [4]  | [5]     |   |      |
    +   |  +   |  +      |   |      |
    +---+  +---+  +------+   +------+ 

 We are still working on the graphic template but we’re think about something along these lines.

 

Bruce Davis

Bruce Davis

Technical Writer at Fortinet
Bruce has been working with computers, and related technology, since before the World Wide Web was a thing. He has worked in system and network administration. He has even dabbled in technical support. He has made the switch to technical writing as part of his deep, dark and dastardly plan to make the arcane machinations of IT technology more easily understood by the poor folks who use it. That, and the voices in his head told him it was good idea. Never argue with the voices in your head. People will start to stare.
Bruce Davis

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  • Enrique Velazquez

    Hi i haave a FG40c and it doesn’t have DMZ port so i cant loop the port Wan2 with another one.

    • Bruce Davis

      Not every FortiGate has the same ports, the same number of ports or even always an even number of ports. For this reason, each HQIP firmware lets you know the diagram for the network wiring chart as part of the process. In the case of FortiGates with odd numbered ports, you may be required to make a loopback cable. More on this can be found at http://wiki.diagnose.fortinet.com/index.php/diagnose_hardware_test_network .

  • Rafael Oliveira

    Great content.

    I have a youtube channel taught to manage dispositvos Fortinet and made a video about HQIP test:

    https://www.youtube.com/watch?v=YzuO6Vu2bjw

    I hope it will be useful to others.

    Best regards.