Fortinet Support

Fortinet Support can be reached by going to Before contacting support, it is recommended to read the article How to work with Fortinet Support.

Fortinet Support provides a range of options including:

  • Phone contact information for TAC
  • Links to web chat
  • Firmware downloads
  • Viewing customer support bulletins
  • FortiGuard information
  • Accessing asset management
  • Lifecycle management information


Victoria Martin

Victoria Martin

Technical Writer & Head Cookbook Chef at Fortinet
Victoria Martin works in Ottawa as part of the FortiOS technical documentation team. She graduated with a Bachelor's degree from Mount Allison University, after which she attended Humber College's book publishing program, followed by the more practical technical writing program at Algonquin College. She does need glasses but also likes wearing them, since glasses make you look smarter.
Victoria Martin

Latest posts by Victoria Martin (see all)

  • Russ

    I have 2 Fortigate 1500D firewalls configured with HA and it is working great. Is it possible to split
    our firewalls across the network and still retain HA capabilities? Because
    they are in the same room right now, they are direct connected via a couple of
    ports, but I’m wondering if we moved one to a different site, would we still have that
    communication happening and maintain failover ability?

  • Srinivasan Sm

    Hi ,

    Kindly help me to do fortigate firewall webbased certification .

    Srinivasan SM

  • Srinivasan Sm


    I would like to introduce my self Srinivasan SM from Quadsel systems pvt ltd. I like to do fortigate firewall web based couses. My most of customers using fortigate firewall in their environment can you please help me out to do the certification in fortigate.

    Srinivasan Sm
    Quadsel systems Pvt ltd
    Chennai – 34

    • Victoria Martin

      Hello Srinivasan,

      Information about training for the FortiGate and other Fortinet products can be found at

  • abdo

    i configure HA active-active (a clusture of 2 fortigate 100D )
    but my problem is : when interface lan of master unit is uplugged the
    salve does not work. can you help me ? i work with hardware swith
    (interface mode)

    • Victoria Martin

      Please contact Fortinet Support about this issue:

      • pawan yadav

        Ticket Number: 2212171 is pending since 1 Month . No solution from fortinet